EXTENDED ABSENCES: PAUSING or CANCELLING MEMBERSHIP

Each calendar year, students can pause their membership for 2 weeks to one month at no cost and without potentially losing their spot in the program. A second or third month of pausing will cost 25% of the monthly rate in order to hold their spot in the program. To ensure fairness for all of our students, we can only hold a spot for a maximum of 3 months per year. Note that it's not possible to pause a membership for less than 2 weeks. 

Please note if needing to pause a student in the mini's class for a month or more we can no longer offer the option of a pause in membership to hold their spot due to those classes being so popular and have a waitlist to get in. 

 

PAUSING:

To avoid potential fees, please give at least 7 days notice when pausing a membership by filling out this form.

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CANCELING:
Please give 35 days notice when canceling your membership. As per above, any refund requests will incur a $20 charge if approved. Please send in your notice of cancelation either by email at:
support@mindfulmartialarts.org or by text to 808-400-4185. 

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REFUNDS: Please note that refunds will incur a $20 processing fee. This fee covers administrative costs associated with refund processing as well as taxes we pay despite a refund. We strive to ensure our members receive prompt and efficient service, and this fee helps us maintain that standard. Thank you for your understanding.

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OCCASIONAL ABSENCES

If your child misses, or is going to miss a class, we appreciate knowing why (you can text us at 808-400-4185), but this isn't required. No discounts or credits are available for classes missed due to special events, travel, or sickness, or any other reason.

 

MAKE-UP SESSIONS

As a courtesy, we allow students to book make-up sessions for an occasionally missed class. Make-up sessions should be booked within 3 weeks of any missed class and can only be made up with an active membership. Visit our Book a Make-Up Class page to book a make-up session.

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What if a session can't be made up?

The ability to book make-up sessions is a courtesy. If you're not able to book a make-up session for any reason, there are no invoice credits available.